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ACE-CPT · Chapter 4

Effective Communication, Goal Setting & Teaching

MI & OARS, 4 Stages of the Client Relationship, SMART Goals, Locke & Latham, Fitts & Posner Motor Learning, VAK, Tell–Show–Do.

30Theory Quiz
35Case Studies
65Total Q's

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Rapport · MI / OARS · SMART Goals · Motor Learning · VAK · Tell–Show–Do

Chapter 4 Theory Quiz

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Chapter 4 Case Studies

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Four Stages of the Client–Trainer Relationship

StageFocusTrainer Role
1. RapportFirst impressions, trust, cultural competenceListen, show genuine interest, align verbal + nonverbal communication
2. InvestigationHealth history, goals, lifestyle, active listening, MIAsk open questions, use OARS, don't assume readiness
3. PlanningGoal-setting, program design, SMART goalsCollaborate on goals, apply Locke & Latham, balance process & performance goals
4. ActionExercise execution, self-monitoring, behavioral contractingTeach motor skills, provide feedback, taper coaching as client advances

MI Spirit — CACE

CollaborationPartner with the client; they are the expert on themselves
AcceptanceHonor autonomy, affirm strengths, respect decisions about change
CompassionPursue client's welfare; avoid evoking own goals/values
EvocationDraw out the client's own motivations — they already have them
Righting ReflexTrainer's urge to give advice/solutions — counterproductive in MI; resist it

OARS — Core MI Skills

O — Open QuestionsRequire more than yes/no; elicit the client's own reasons for change
A — AffirmingStatements valuing client strengths; counters the idea people change when shamed
R — ReflectingMirror the client's meaning back as a statement (not a question)
S — SummarizingTie together key themes; lets client hear their full picture
Importance Ruler0-10 scale; ask "Why not a lower number?" to elicit change talk

SMART Goals

LetterMeaningKey Point
SSpecificClear, unambiguous — states exactly what to accomplish
MMeasurableTrackable so progress is visible
AAttainableRealistic; achievement reinforces commitment
RRelevantPertinent to client's individual needs & interests
TTime-boundHas a deadline; drives persistence

Goal Types & Locke & Latham

Process GoalSomething you DO — e.g. "Walk 30 min, 4×/week". Highly controllable; effective early
Performance GoalSomething you ACHIEVE — e.g. "Lose 10 lb". Pair with process goals
Directed AttentionGoals focus thoughts on goal-relevant activities
Mobilized EffortGoals increase effort; challenging goals elicit more effort short-term
PersistenceGoal-directed clients push through difficulties longer
StrategyGoals prompt clients to find strategies that help them succeed

Fitts & Posner — Motor Learning Stages

1. Cognitive StageLearning by thinking; movements uncoordinated; use Tell-Show-Do; frequent feedback on key cues
2. Associative StageRefining; fewer errors; more specific feedback; balance feedback with not overwhelming
3. Autonomous StageAutomatic; can multi-task; trainer observes then introduces progressions

VAK Learning Styles & Tell–Show–Do

VisualPrefers demonstrations; "Let me see that again." Give longer demos, less talk
AuditoryPrefers verbal instruction; "Yeah, I hear you." Q&A over visual demo
KinestheticLearns by doing / touch; "I feel that." Needs hands-on practice
TellShort, clear verbal explanation — focus on the goal of the movement
ShowAccurate demonstration; can combine telling + showing for complex moves
DoFocused practice time; observe carefully; prepare helpful feedback